Technical Administrator

JOB PURPOSE/PRIMARY OBJECTIVE:

Responsible for providing services and support to the Kepak Foods Supply Chain Technical Team. The role will suit a candidate with a background in quality/technical administration within the food industry.  

REPORTING RELATIONSHIP: 

Supply Chain Technical Manager Kepak Foods Division

KEY RESPONSIBILITIES:

• To process all supplier information in a timely and accurate manner, ensuring compliance with company policies, quality procedures and agreed timelines.
• To build and maintain good working relationships with key stakeholders in the office and field, to maximise the delivery of work in an efficient and competent manner.
• To keep up to date with both administration and database management in relation to audits booked and supplier interaction.
• To ensure relevant personnel are informed on issues identified which may affect Food Safety, Quality or Legality.
• To produce timely and accurate reports in accordance with Kepak procedures.
• To respond to queries in relation to Suppliers in a polite and professional manner, ensuring that all enquiries are dealt with promptly and satisfactorily resolved (by email and telephone).
• Comply with all company procedures for the effective control of all documentation.
• Develop and maintain a positive, proactive relationship with relevant internal and external stakeholders.
• Represent the Technical Supply Chain team in multi-departmental meetings and project teams.
• Play an active role in reviewing Kepak Standards and Policies with a view on continuous improvement based on the needs of the business.

SKILLS/ EXPERIENCE

• Diploma/Degree in Food Science/ Nutrition/Agricultural Science or similar discipline or relevant  experience within a Quality/Technical Function within the Food Industry.
• Experience in administration and customer/supplier service in a professional services environment.
• Proven track record of working in a fast-paced business.
• IT literate.
• Experience in working to tight deadlines and work schedules that can be interrupted from time to time due to customer requirements.
• Experience using a variety of databases.

KEY COMPETENCIES

• Ability to remain calm under pressure and meet deadlines
• Excellent communication skills
• Flexible approach to work with differing tasks
• Professional approach to confidentiality
• Enthusiastic with a can do attitude
• Customer/Supplier focused with exceptional attention to detail and strong customer/Supplier service skills;
• Must be able to work on their own initiative and also be a team player
• Excellent telephone manner and communication skills.

Kepak is an equal opportunities employer.