Technical Account Manager

Based in Dungannon, the successful Account Technical Manager will work as part of an existing commercial, technical and NPD team managing technical liaison with a key UK supermarket accounts.

Your key responsibilities as Technical Account Manager:

• Act as a key technical contact between Customer, Technical and the business, managing information relating to food safety, quality and legality together with customer brand standards, technical business plans and associated projects etc.
• Manage all relevant raw material, product specifications and Quality Attribute Sheets for related products
• Working as part of a customer facing team with commercial and NPD contacts with a view to customer account development
• Liaison between all relevant departments within the business to ensure that customer requirements are communicated and being adhered to
• Management and communication of relevant technical KPIs to business and the relevant customer
• Management and communication of relevant technical business plans and relevant technical projects;
• Utilisation and control of data on relevant customer information management systems, will include but not limited to shelf-life, raw material specs, relevant risk assessments and other due diligence information
• Conduct product checks and inspections and report accordingly to ensure any product produced adheres to customer specification;
• Deal with any non-conformances and work with management to initiate the appropriate corrective actions;
• Review artwork in advance of products launches to ensure that labels are complete, accurate, legal, meeting customer, technical and operational requirements;
• Liaise with NPD to assist with product presentations to customer / product development approval, production handovers and product launches;
• Maintain and update relevant retail price lists and communicate such to the business
• Participate in site Allergen Management Programme ensuring that raw materials are in line with customer, business and legal requirements together with the risk assessments and record keeping thereof
• Collect and analyse data on relevant key performance indicators such as, customer complaints, store complaints, sales together with management of complaints reduction programme with site management and report accordingly

What you will need to succeed:

• 3 years’ experience working in a customer facing technical role in the food industry / food manufacturing
• A 3rd Level food science/technology or related discipline qualification
• Demonstrable knowledge of the supply chain / quality assurance and UK retailer industry essential with preference given to candidates with previous experience in dealing with major UK multiples
• Experience with HACCP, Allergen Management systems and food labelling a definite advantage
• Strong interpersonal skills as the role will involve interfacing with major retailers and other internal and external customers
• A high level of motivation, be career driven and self-disciplined with ability to meet strict deadlines
• Excellent communication skills together with a can do attitude
• IT/Microsoft Office proficiency
• Willingness to travel to customer meeting together with other sites and Retail stores throughout UK and Ireland
• Full clean driving licence

What we have to offer

• Salary circa £28K depending on experience
• Monday to Friday (flexibility required)
• Progressive business, financially sound

How to apply

Please contact Paul Muir from Vickerstock to discuss this on 028 9031 3720 or email paulm@vickerstock.co.uk